We are using AnyDesk for remote support. The following are instructions on how to install it:
Then when you launch the app from the Applications folder, you’ll need to configure Screen Recording, Accessibility, and Full Disk Access permissions. You’ll see this window in the AnyDesk interface.
Now you are ready for a remote support session! Near the top of the AnyDesk interface, you will find your address, which is a series of nine numbers. When you give those to us, we will be able to request access to your Mac, to view your screen and control the mouse.