We are using AnyDesk for remote support. The following are instructions on how to install it:

Go to anydesk.com/downloads and download the AnyDesk app on the Recording Mac.
When you install AnyDesk, it will ask you to drag & drop the app into the Applications folder.

Then when you launch the app from the Applications folder, you’ll need to configure Accessibility and Screen Recording permissions. You’ll see this window in the AnyDesk interface.

When you click on “Configure”, it will open System Preferences where you set the permissions. You’ll want to be in the Privacy tab.
Click on the lock in the lower left corner to make changes.

Click the lock


Make sure you have “Accessibility” selected in the left hand column, then check the box next to AnyDesk on the right hand side.
Do the same for “Screen Recording”.

Now you are ready for a remote support session! In the upper left corner of the AnyDesk interface, you will find a series of nine numbers. When you give those to me, I will be able to request access to your Mac, to view your screen and control the mouse.

This desk address