We are using AnyDesk for remote support. The following are instructions on how to install it:
Then when you launch the app from the Applications folder, you’ll need to configure Accessibility and Screen Recording permissions. You’ll see this window in the AnyDesk interface.
Now you are ready for a remote support session! In the upper left corner of the AnyDesk interface, you will find a series of nine numbers. When you give those to me, I will be able to request access to your Mac, to view your screen and control the mouse.