Each One Button Studio kit includes a free 1-year support contract.
Extended support contracts are available for $1,750 per year, for one to three additional years. This includes any and all support requests, as well as covering any electronic hardware failure replacements.
If you need technical support after the first year, without a contract, the cost is $100 per hour, with a one hour minimum. If there is any kind of hardware failure after the first year of support has expired, and there is no contract in place, we will help you get a replacement part at retail cost.
Technical support is provided by the One Button Studio+Plus developer, Jason Jenkins. He is available via phone or email to assist with any problems during installation or operation.
Support content is also available at onebuttonstudio.info/support/, including video tutorials, images and documents.
Each One Button Studio kit comes with a 3-year software license. When the license term ends, another license will need to be purchased.
One Button Studio Plus and Pro licenses are here: dvestore.com/mimolive-studio-3-year-license
One Button Studio Basic and Green licenses are here: dvestore.com/one-button-studio-basic-software-license-3-year
Our One Button Studio systems have a 12 month warranty. If any component of the One Button Studio should fail during the first 12 months of ownership, DVEstore Inc. will facilitate repair or replacement of the faulty component, at no charge.
If any component of the One Button Studio should fail after the first 12 months of ownership, and there is no support contract in place, DVE Store Inc. will facilitate repair or replacement of the faulty component, charging the retail price of the repair or replacement.