Support
Each One Button Studio kit includes a free 1-year support contract.
Extended support contracts are available for $1,750 per year, for one to three additional years. This includes any and all support requests, as well as covering any electronic hardware failure replacements.
If you need technical support after the first year, without a contract, the cost is $100 per hour, with a one hour minimum. If there is any kind of hardware failure after the first year of support has expired, and there is no contract in place, we will help you get a replacement part at retail cost.
Technical support is provided by the One Button Studio+Plus developer, Jason Jenkins. He is available via phone or email to assist with any problems during installation or operation.
Phone: 855-687-8824
email: jason@onebuttonstudio.info
Support content is also available at onebuttonstudio.info/support/, including video tutorials, images and documents.
Maintenance
Each One Button Studio kit comes with a 3-year software license. When the license term ends, another license will need to be purchased.
Warranty
Our One Button Studio systems have a 12 month warranty. If any component of the One Button Studio should fail during the first 12 months of ownership, DVEstore Inc. will facilitate repair or replacement of the faulty component, at no charge.
If any component of the One Button Studio should fail after the first 12 months of ownership, and there is no support contract in place, DVE Store Inc. will facilitate repair or replacement of the faulty component, charging the retail price of the repair or replacement.
Hello.
I work for the Center for Excellence in Teaching and Learning at Madison College in Madison Wisconsin. I have been asked to get our One Button Studio up and running again. My department bought a StudioMatic around 2019 and installed it about a year later. I am guessing on dates; I didn’t work here then.
Most everyone involved in the initial install has moved on and taken their institutional knowledge with them.
Our kit hasn’t functioned for more than a year. Our technology services department looked at it and couldn’t figure out where the issues are stemming from. Nobody wants to take it on.
I am comfortable with Mac computers, and I used to work in television and later taught Video Production courses, so the baton has been passed to me.
I think we have an awesome resource on our hands and see lots of potential.
I am hoping we can work together to get it back up and running.
My first thought is we probably need to buy a new software license. I would also like to set up a screen share to see if someone from your organization can diagnose what’s going on.
I’ve never worked on the equipment. I first touched it about an hour ago. The camera works and the monitors are on. I don’t know what model we have.
Can you help me make a plan or point me in the right direction?
Thanks in advance. If I can figure this out I will become the hero of the department!
Thanks for reaching out, Nancy! I just sent you an email, so we can schedule a remote support session.